Terms of service

Terms of sale and website use

This website is operated by Haverford Brands Pty Ltd (ABN 50 000 022 551) trading as Just Pro Tools. In these terms, "we", "us" and "our" mean that company, and "you" means the person placing the order.

Registered office: Unit 7, 1–13 Childs Road, Chipping Norton NSW 2170. Warehouse and returns: Unit 2, 1–13 Childs Road, Chipping Norton NSW 2170. Email sales@justprotools.com.au. Phone (02) 4721 7970.

1. Who we are

2. When these terms apply

These terms apply to every order you place with us, whether through justprotools.com.au, by phone or by email, and to your use of our website.

Our Privacy Policy, Warranty Policy, 30-Day Money Back Guarantee, Shipping Policy and Pre-order Terms are incorporated into and form part of these terms. To the extent of any inconsistency between these terms and one of those policies, that policy prevails in respect of the subject matter it deals with.

3. Definitions

Order Total means the total price of the Goods including GST, after any Spend & Save or other promotional discount has been applied and excluding delivery charges. The Order Total is the figure used to test every free shipping threshold.
Metro means any postcode within an 80 km radius of a capital city.
Large Items means toolboxes, garage storage systems and large tile orders.
Small Items means items under 20 kg, such as tool organisers and air tools.
Change of Mind means a return for any reason other than the Goods being faulty, damaged in transit, incorrectly supplied or otherwise failing to meet a Consumer Guarantee.
Delivery Date means the date you receive the Goods or, where the Goods are delivered to a freight depot for you to collect, the date they arrive at the depot and you are notified that they are ready for collection.
Consumer Guarantees means the guarantees that apply to goods and services under the Australian Consumer Law, being Schedule 2 to the Competition and Consumer Act 2010 (Cth), which cannot be excluded.
Goods means the goods described in your Order.
Order means an order you place with us for Goods, whether through justprotools.com.au, by phone or by email.

4. Placing an order

4.1 When you place an order you are offering to buy the goods on these terms.

4.2 The confirmation email we send immediately after you place an Order acknowledges receipt of that Order only. It does not constitute acceptance of your Order.

4.3 We accept your order when we dispatch the Goods, or when we notify you in writing that we accept it, whichever occurs first. A contract is formed at that point, and only for the goods we have accepted.

4.4 We may decline an order, in whole or in part, if the goods are unavailable, if there is an obvious error in the price or description, if we cannot deliver to your address, if payment is not authorised, or if the order appears to be for resale where a promotion excludes resellers. If we decline an Order after you have paid, we will refund the amount paid in full within a reasonable time.

5. Prices and pricing errors

5.1 Prices are in Australian dollars and include GST. Delivery is charged in addition unless your order qualifies for free shipping under our Shipping Policy.

5.2 Prices can change, but the price that applies to your order is the price shown when you placed it, subject to clause 5.3.

5.3 Occasionally an item may be listed at an obviously incorrect price or with an obviously incorrect description. We are not obliged to supply the Goods at that price. If this occurs, we will contact you before dispatch and you may elect either to proceed with the Order at the correct price or to cancel the Order and receive a full refund. We will not dispatch and then charge you more.

6. Payment

6.1 We accept the payment methods shown at checkout. Buy-now-pay-later providers such as Zip are separate third parties, and your arrangement with any of them is governed by that provider's terms and not by these terms.

6.2 We may take payment when you place your order, including for pre-orders. Our Pre-order Terms explain how pre-orders work.

7. Delivery, access, risk and title

7.1 We deliver in accordance with our Shipping Policy, which sets out delivery by region, free shipping thresholds and access requirements.

7.2 Any delivery time we give is an estimate only and is not a guarantee. If we become aware that your Order will be materially delayed, we will notify you. Pre-orders are dealt with in our Pre-order Terms.

7.3 You must provide accurate delivery details and ensure that the delivery address is suitable for the Goods. Delivery of large toolboxes requires forklift access at the delivery address, or an agreed alternative such as a tailgate lift or depot collection.

7.4 Risk in the goods passes to you on the Delivery Date.

7.5 Title to the goods passes to you when we have received payment in full.

7.6 If a delivery cannot be completed because nobody is there, or because the access you confirmed is not available, you must pay the carrier's failed delivery and redelivery charges, which we pass on to you at cost. We will notify you of the amount and of your available options, including depot collection, before any charge is applied.

8. Areas we quote for

For Large Items delivered to Western Australia, the Northern Territory or Tasmania, we quote delivery charges before you place an Order, because carrier availability and cost vary. Contact us for a quote. Small Items are shipped to all parts of Australia at our standard rates, as set out in our Shipping Policy.

9. Combined orders

9.1 You may place a single order on behalf of other people. The whole order must be delivered to one address; we cannot split a combined order across multiple locations.

9.2 The person who places and pays for the order is our customer. We deal with that person alone on delivery arrangements, returns, replacements and refunds, and any refund is issued to the original payment method.

9.3 If a return drops the order into a lower Spend & Save tier, that adjustment is made against the refund to the person who placed the order.

9.4 This clause does not limit any rights that you or anyone else may have under the Australian Consumer Law.

10. Returns

10.1 If you change your mind, our 30-Day Money Back Guarantee applies.

10.2 If goods are faulty, damaged in transit or incorrectly supplied, our Warranty Policy applies, together with your rights under the Australian Consumer Law. You are not restricted to the money back guarantee period in those cases.

11. Your rights under the Australian Consumer Law

11.1 Nothing in these terms limits or excludes your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded.

11.2 Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that the law says cannot be excluded. Where the law permits us to limit our liability for breach of a consumer guarantee, our liability is limited, at our option, to replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of doing so.

11.3 Consumer guarantees apply to goods costing less than $100,000 even where they are bought for business use. They do not apply to goods acquired for re-supply, or for use up or transformation in a business of manufacture or repair. If you are buying to resell, tell us before you order.

12. Our liability

Subject to clause 11, and to the extent the law allows, we are not liable to you for any indirect, special or consequential loss, loss of profit, revenue, business or anticipated savings, or any loss arising from Goods being used for a purpose for which they were not designed, overloaded or otherwise misused, whether that liability arises in contract, in tort (including negligence), under statute or otherwise. To the maximum extent permitted by law, our aggregate liability in connection with an Order is limited to the amount you paid for the Goods to which the claim relates.

13. Using our website

13.1 The content of our website is provided for general information only. It may change without notice and, to the maximum extent permitted by law, we make no warranty that it is complete, accurate or current.

13.2 The website and its content, including its design and layout, are owned by or licensed to us. You must not reproduce, adapt, republish or otherwise deal with them except as permitted by the Copyright Act 1968 (Cth) or with our prior written consent.

13.3 We link to other websites for convenience. A link is not an endorsement and we are not responsible for the content of those sites.

13.4 Trade marks appearing on the website that are not ours are acknowledged as belonging to their owners.

14. Privacy

We handle your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).

15. Changes to these terms

We may amend these terms at any time. The version of these terms that applies to your Order is the version published on our website at the time you placed that Order. Changes to our 30-Day Money Back Guarantee are subject to the notice period set out in that policy.

16. Governing law

These terms, and any dispute arising out of them or out of your use of our website, are governed by the law of New South Wales. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales.

17. General

17.1 Interpretation. A term defined in clause 3 has that meaning wherever it appears in these terms with an initial capital letter. A reference to one of our policies is a reference to that policy as published on our website at the time you placed your Order. Headings are for convenience only and do not affect interpretation.

17.2 Entire agreement. These terms, together with the policies incorporated by clause 2, contain the entire agreement between you and us in relation to your Order, and supersede any earlier representation, arrangement or understanding in relation to its subject matter.

17.3 Severability. If any part of these terms is void, unenforceable or illegal, that part is severed and the remainder of these terms continues in full force.

17.4 Waiver. A failure or delay by us in exercising a right under these terms is not a waiver of that right, and a single or partial exercise of a right does not prevent any further exercise of it.

17.5 Assignment. You must not assign or otherwise deal with your rights under these terms without our prior written consent. We may assign our rights and obligations to a related body corporate or to a purchaser of our business, provided your rights under these terms are not adversely affected.

17.6 Events outside our control. We are not liable for any failure or delay in performing our obligations to the extent it is caused by an event beyond our reasonable control, including industrial action, carrier or supplier failure, fire, flood, storm, epidemic or government action. We will notify you of any material delay caused by such an event and, if the delay continues for more than 30 days, either you or we may cancel the affected part of the Order, in which case we will refund you for any Goods not supplied.

17.7 Notices. Notices to us must be sent to sales@justprotools.com.au or to our registered office. Notices to you are sent to the email or postal address given in your Order, and an email notice is taken to be received on the day it is sent unless we receive a delivery failure notification.

17.8 Survival. Clauses 7.5, 11, 12 and 17 survive the completion or cancellation of your Order.

17.9 Australian Consumer Law. This clause 17 does not limit or exclude any right or remedy you have under the Australian Consumer Law.

Last updated 1 September 2026.