Money Back Guarantee

On a change of mind return, two adjustments may affect the amount refunded. Neither is a penalty; each reverses a benefit that was conferred by reference to the value of your original order.

(a)Return freight. Return freight is at your cost. We will assist you to arrange return freight and recommend that you use a trackable and insured service.

(b)Spend & Save adjustment. If returning part of an order drops the rest into a lower discount tier, the discount on what you keep is recalculated. There is a worked example in Schedule 1 at the end of this policy.

If your order received free shipping, we do not recover that delivery cost from your refund. That cost has already been incurred by us and will not be passed on to you.

(a)Applies to all sales orders invoiced by Just Pro Tools from 1 August 2025.

(b)The refund amount is the sales price including GST, net of any promotions or sales discounts applied to the invoice at the date of issue. This includes a reversal of any overall discount received from the Spend & Save promotion or a similar promotion in effect at the time of purchase. See Schedule 1.

(c)The 30 days begins on your delivery date. Where goods are delivered to a freight depot for you to collect, your delivery date is the date they arrive and we notify you they are ready.

(d)The 30-day period is calculated in calendar days, not business days.

(e)We may update, vary or cancel this policy at any time, and will give 10 business days’ written notice before a change takes effect. Your return is always assessed under the policy and shipping thresholds in force on the date you placed your order, not the date you return.

1.Locate your original purchase receipt or order number.

2.Contact us at sales@justprotools.com.au or (02) 4721 7970. Where the eligibility criteria in this policy are met, we will confirm the refund amount payable by email.

3.Prepare the item for return following the return condition requirements below.

4.Ship the item to Unit 2, 1 - 13 Childs Road, Chipping Norton NSW 2170.

5.We will inspect the item on arrival and, once your eligibility is confirmed, process your refund to the original payment method within 3 business days. We will confirm this by email.

Customers are responsible for return freight costs on a change of mind return. We recommend a trackable, insured service. Return freight is the only freight cost for which you are responsible. If your order qualified for free shipping at the time of purchase, we will not recover that delivery cost from your refund.

(a)In its original packaging, including all inner boxes, inserts and protective materials.

(b)Free from dirt, scratches, dents or other signs of wear beyond that reasonably necessary to inspect and test the product.

(c)Packaged securely to prevent damage in transit.

(a)The product meets all return condition requirements.

(b)Proof of purchase – a receipt or order number – is provided.

(c)The request is made within 30 days of the delivery date.

(d)Combined orders. Where an order was placed on behalf of several people, the person who placed and paid for it is our customer. We handle returns, replacements and refunds with that person only, and refunds go to the original payment method. If a return drops the order into a lower Spend & Save tier, that adjustment is made against their refund. This does not affect anyone’s rights under the Australian Consumer Law.

(a)Faults and defects. These are handled under our Warranty Policy and under the Australian Consumer Law, not under this guarantee. You are not limited to 30 days for a faulty item.

(b)Clearance items.

(c)Bundled items. Free gifts and promotional add-ons must be returned with the main product to qualify for a full refund.

How a partial return affects the Spend & Save discount on the goods you keep.