Shipping policy

Shipping policy

Haverford Brands Pty Ltd (ABN 50 000 022 551) trading as Just Pro Tools

Free shipping offers

The below qualifies for free shipping and is measured on your order total — the price of the goods including GST, after any promotional discount, and excluding delivery charges. All amounts referred to in this policy are in Australian dollars.

1. Order total of $1,500 or more — metro areas Australia wide

Free shipping is available on all orders with an order total of $1,500 or more to metro areas Australia wide, meaning any postcode wholly or partly within an 80 kilometre radius of a capital city GPO, excluding the Northern Territory, Western Australia and Tasmania.

Free shipping conditions

  • How we measure the threshold. Free shipping thresholds are measured on your order total — the price of the goods including GST, after any promotional discount, and excluding delivery charges. This is the goods total payable, as shown in your cart after the discount is applied.
  • Checking your order total. Because the discount is applied first, an order of $1,500 before a 5% promotional discount has an order total of $1,425, which is below the $1,500 threshold. Your order total is the figure to be compared against the threshold, and we can confirm it for you before you place your order.
  • Forklift required. Free delivery does not apply if a forklift is required and you select "No" when prompted. Contact us to discuss alternative delivery arrangements.
  • Where a forklift is not available on the day of delivery. If you confirm a forklift is available and one is not when the truck arrives, the carrier's failed delivery and redelivery charges are passed on at cost. We will contact you with the amount and your options, including depot collection, before anything is charged.
  • Addresses we cannot service. Where an address cannot be serviced by our standard carriers, we will contact you to arrange an alternative, such as delivery to a nearby freight depot for collection.
  • Depot collection and your delivery date. Where we deliver to a freight depot for you to collect, your delivery date — including for our 30-Day Money Back Guarantee — is the date the goods arrive and we notify you they are ready. If you are unable to collect the goods within that period, contact us and we may extend it in writing.
  • Effect of returns on free shipping. If your order qualified for free shipping, we do not recover that delivery cost when you return something.

Delivery by region

In this section, a small item means an item with a recommended retail price (RRP) of less than $300, and a large item means any other item. RRP is the GST-inclusive recommended retail price of the item, before any promotional discount, sale price or other reduction. An item with an RRP of exactly $300 is a large item.

Sydney metro

We use a mix of our own delivery van, COPE Sensitive Freight, Australia Post and Direct Freight Express. The method depends on the size, weight and number of cartons, and whether a forklift is available for larger boxes.

  • Large items (including 54", 60" and 72" toolboxes): a forklift is required at your address for unloading. If a forklift is not available, contact us; tailgate lift may be available, or we can arrange collection from a nearby depot.
  • Small items: delivered to your door by Australia Post or Direct Freight Express.

Newcastle, Central Coast and Wollongong

  • Large items: delivered by our team or our freight partners.
  • Small items: delivered to your door by Australia Post or Direct Freight Express.

ACT, VIC, QLD, SA metro and regional NSW

  • Large items: delivered by COPE Sensitive Freight, Direct Freight Express or Mainfreight.
  • Small items: delivered to your door anywhere in Australia by Australia Post or Direct Freight Express.

Regional South Australia

  • Large items: delivered to Adelaide metro only. Outside that area we can send your order to a depot in Adelaide for collection.
  • Small items: delivered to your door anywhere in Australia.

Western Australia

  • Large items: Perth and nearby suburbs only, using Mainfreight and other carriers. Contact us for a quote before ordering.
  • Small items: sent anywhere in WA by Australia Post or Direct Freight Express.

Tasmania

  • Large items: contact us for a quote on shipping and delivery.
  • Small items: delivered to your door anywhere in Tasmania.

Northern Territory

  • Large items: Darwin and nearby suburbs only. Contact us for a quote.
  • Small items: delivered anywhere in the NT.

Damaged items

While we pack every order with care, goods may be damaged in transit. If your item arrives damaged, take a photo and email sales@justprotools.com.au. We will assess your claim and arrange a repair, replacement or refund in accordance with our Warranty Policy.

Shipping for returns

For a change of mind, return shipping is at your expense. For incorrectly supplied, faulty or damaged items, we organise and pay for return shipping.

Change of mind returns and free shipping. If your order qualified for free shipping, we do not recover that delivery cost when you return something. This applies to combined orders too.

Returning part of a larger order. Returning part of an order can change the discount that applies to the goods you keep. Our 30-Day Money Back Guarantee explains how that is calculated and includes a worked example.

Nothing in this policy limits or excludes any rights or remedies you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Contact us

Haverford Brands Pty Ltd (ABN 50 000 022 551) trading as Just Pro Tools

Registered office: Unit 7, 1–13 Childs Road, Chipping Norton NSW 2170

Warehouse and returns: Unit 2, 1–13 Childs Road, Chipping Norton NSW 2170

Email sales@justprotools.com.au. Phone (02) 4721 7970.

Last updated 1 September 2026.