Haverford Brands Pty Ltd (ABN 50 000 022 551) trading as Just Pro Tools
There are two ways to qualify for free shipping. Both are measured on your order total - the price of the goods including GST, after any promotional discount, and excluding delivery charges. All amounts referred to in this policy are in Australian dollars.
Free shipping is available on all orders with an order total of $2,000 or more to metro areas Australia wide, meaning any postcode wholly or partly within an 80 kilometre radius of a capital city GPO, excluding the Northern Territory, Western Australia and Tasmania.
Free shipping is available on all orders with an order total of $5,000 or more anywhere in Australia, including the Northern Territory, Western Australia and Tasmania, and regional areas. Free shipping to Tasmania does not apply to MAXIM Pro Series Toolboxes.
Combined orders. You do not need to spend $5,000 on your own equipment to qualify. You may place a single order on behalf of colleagues, friends, family or any other person. Where the combined order total reaches $5,000, shipping is free.
Measurement of combined orders. The $5,000 is your order total, measured after any promotional discount, consistent with every other free shipping threshold. At the 15% tier, this equates to an order of approximately $5,900 before the discount is applied. If you are working towards this threshold, contact us and we will confirm your current order total.
The entire order must be delivered to a single address. Combined orders cannot be split across multiple locations. The person who places and pays for the order is our customer, and we deal solely with that person in relation to delivery, returns and refunds - this is set out in full in our Terms of Sale and Website Use.
How we measure the threshold. Free shipping thresholds are measured on your order total - the price of the goods including GST, after any promotional discount, and excluding delivery charges. This is the goods total payable, as shown in your cart after the discount is applied.
Checking your order total. Because the discount is applied first, an order of $2,100 before a 5% promotional discount has an order total of $1,995, which is below the $2,000 threshold. Your order total is the figure to be compared against the threshold, and we can confirm it for you before you place your order.
Forklift required. Free delivery does not apply if a forklift is required and you select "No" when prompted. Contact us to discuss alternative delivery arrangements.
Where a forklift is not available on the day of delivery. If you confirm a forklift is available and one is not when the truck arrives, the carrier's failed delivery and redelivery charges are passed on at cost. We will contact you with the amount and your options, including depot collection, before anything is charged.
Addresses we cannot service. Where an address cannot be serviced by our standard carriers, we will contact you to arrange an alternative, such as delivery to a nearby freight depot for collection.
Depot collection and your delivery date. Where we deliver to a freight depot for you to collect, your delivery date — including for our 30-Day Money Back Guarantee — is the date the goods arrive and we notify you they are ready. If you are unable to collect the goods within that period, contact us and we may extend it in writing.
Effect of returns on free shipping. If your order qualified for free shipping, we do not recover that delivery cost when you return something.
In this section, a small item means an item with a recommended retail price (RRP) of less than $300, and a large item means any other item. RRP is the GST-inclusive recommended retail price of the item, before any promotional discount, sale price or other reduction. An item with an RRP of exactly $300 is a large item.
We use a mix of our own delivery van, COPE Sensitive Freight, Australia Post and Direct Freight Express. The method depends on the size, weight and number of cartons, and whether a forklift is available for larger boxes.
While we pack every order with care, goods may be damaged in transit. If your item arrives damaged, take a photo and email sales@justprotools.com.au. We will assess your claim and arrange a repair, replacement or refund in accordance with our Warranty Policy.
For a change of mind, return shipping is at your expense. For incorrectly supplied, faulty or damaged items, we organise and pay for return shipping.
Change of mind returns and free shipping. If your order qualified for free shipping, we do not recover that delivery cost when you return something. This applies to combined orders too.
Returning part of a larger order. Returning part of an order can change the discount that applies to the goods you keep. Our 30-Day Money Back Guarantee explains how that is calculated and includes a worked example.
Nothing in this policy limits or excludes any rights or remedies you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Haverford Brands Pty Ltd (ABN 50 000 022 551) trading as Just Pro Tools
Registered office: Unit 7, 1–13 Childs Road, Chipping Norton NSW 2170
Warehouse and returns: Unit 2, 1–13 Childs Road, Chipping Norton NSW 2170
Email sales@justprotools.com.au. Phone (02) 4721 7970.
Last updated 29 September 2026.
Until 29 November.
Australia wide on orders over $5,000. T&C's apply.
Free shipping on every order, today only (30 November).
Until 29 November.
Australia wide on orders over $5,000. T&C's apply.
Australia wide on orders over $5,000. T&C's apply.
